Tag: fuel poverty

Customers who find themselves struggling to pay fuel bills/arrears should be encouraged to contact their supplier as soon as possible. 

Income Support/income-based Jobseekers Allowance/income-related Employment,Support Allowance/Pension Credit and Universal Credit: Fuel Direct (also referred to within the Department for Work

Consumers may be able to pay for fuel in equal amounts every week, fortnight or month.  Payment books are suitable

Meters are special meters which only provide fuel after it is paid for. These meters are operated by tokens, cards

With this system fuel is used and paid for later – in other words the fuel is supplied on credit.

Smart meters will have replaced almost all existing electricity and gas meters in GB homes by 2020.  Smart meters measure

Electricity Meters There are three types of electricity meter in common use – standard (credit), variable rate (credit) and prepayment

A direct debit is an instruction from a customer to their bank or building society which allows the fuel supplier

This is a series of factsheets to accompany our booklet ‘Tackling Fuel Poverty’. 1. Understanding Fuel Bills & Statements 2.