By drawing on the frontline experience of UNISON members this submission seeks to reveal how various systemic problems undermine care quality and service user needs. To that extent UNISON believes that the workforce and service users have a shared interest in changing some of the systems and power relations within the sector.
UNISON welcomes the inquiry’s emphasis on the service user’s perspective on social care reform. UNISON members are in daily dialogue with service users and their families over how best to tailor scarce resources to respond to user need (see for example “short visits” below). We welcome the opportunity to respond to this consultation.