UNISON response to the HMICS Independent Assurance Review: Police Scotland – Call Handling Final Report

Date: Tue 10 November 2015

UNISON Scotland welcomes this report. We call on Police Scotland to implement all its recommendations.

HMICS has taken into account the high level of pressure that UNISON police staff members work under in the Contact, Command and Control (C3) division of Police Scotland. We hope this report shapes the C3 direction with greater accountability and assurances for the public.

UNISON did all it could to assist with this report. We note the report states, ‘UNISON provided us with details of key areas of concern and supporting evidence. These concerns reflect both Scottish Police Federation and Association of Scottish Police Superintendants views’.
UNISON will work with the new police chief constable to ensure all recommendations are implemented.

Gerry Crawley, UNISON Regional Organiser for police staff said, “UNISON Police staff members have been highlighting problems inherent in the Contact, Command and Control strategic direction. We are pleased that our concerns have been listened to and have been reflected in this report. The report recommendations are vital to ensure our members wellbeing in this high pressure environment that has been under such scrutiny recently. We call on Police Scotland to implement the recommendations”

George McIrvine, Branch Secretary of UNISON Police Staff Scotland branch said,
“I welcome this report not least because it confirms the hard work that UNISON members do. The vast majority of all 999 emergency calls are answered within 10 seconds and handled properly.

“I look forward to working with the new chief constable to ensure these recommendations are implemented in full. It is crucial that he commits to work with key stakeholders, such as UNISON, so we can work together to ensure the public get the high quality service UNISON members are determined to provide.”


UNISON represents staff working in Contact, Command and Control Centres

UNISON Contacts
UNISON contacts are available for interviews please ring:
Danny Phillips, communications officer, 07944 664 110
George McIrvine, UNISON police staff branch secretary, 07842 542 677
Gerry Crawley, regional officer, 07958 121 805