Fuel Poverty

9. Struggling to Pay Fuel Bills

Customers who find themselves struggling to pay fuel bills/arrears should be encouraged to contact their supplier as soon as possible. 

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Fuel Poverty

8. Paying by Fuel Direct

Income Support/income-based Jobseekers Allowance/income-related Employment,Support Allowance/Pension Credit and Universal Credit: Fuel Direct (also referred to within the Department for Work

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Fuel Poverty

7. Paying by Regular Payment Scheme

Consumers may be able to pay for fuel in equal amounts every week, fortnight or month.  Payment books are suitable

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Fuel Poverty

2. Meters and How to Read Them

Electricity Meters There are three types of electricity meter in common use – standard (credit), variable rate (credit) and prepayment

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Fuel Poverty

4. Paying by Direct Debit & Standing Order

A direct debit is an instruction from a customer to their bank or building society which allows the fuel supplier

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